FAQ

Orders & Shipping

Will I receive a tracking number with my order?

Yes. All orders will include a tracking number, sent automatically to your email. If you have received an email confirmation with your tracking number, your order has been shipped. It may take 1–5 business days to update depending on the shipping carrier.

How do I track my order?

Once your order has been shipped, you will receive a Shipping Confirmation email from info@viktorias.com with your tracking number and a direct link. It can take 1–5 business days after placing your order for your package to be shipped. Check your spam/junk/promotions folder if you have not received it.

How long does delivery take?

Delivery times vary depending on your shipping method and address. We offer several different shipping methods with different handling times and advantages, which you can compare at checkout.

I made a mistake in my delivery address. Can I change it?

Generally you can change your delivery address within 24 hours. Contact us immediately with your order number and the correct address. Use "Urgent: Change Order Details" as the subject line. If your order has already shipped, we unfortunately cannot change the address.

My tracking shows delivered but I have not received my package. What can I do?

Please double-check your shipping address, check with household members and neighbors, check your mailbox and any safe drop-off locations, and wait 24–48 hours as carriers sometimes mark packages as delivered early. For apartments, check with reception or concierge. If still missing after 48 hours, contact our Customer Care Team with your order number.

Can I ship to a different address than my billing address?

Yes. Enter your shipping address as the delivery address and your billing address separately by deselecting "Use shipping address as billing address" at checkout.

How can I place an order on behalf of an organization?

Enter your full name first, followed by the organization name after your last name in the checkout form (e.g. "John Doe Viktorias Jewelry"). An invoice will be included in your order confirmation email.

Products & Care

How do I choose the correct jewelry size?

All of our jewelry is unisex and adjustable, including rings and bracelets — so you do not need to worry about getting the perfect size. Each piece can be easily adjusted to fit comfortably. If unsure, feel free to reach out to our Customer Care Team.

Is your jewelry nickel-free?

Yes. All of our jewelry is nickel-free and hypoallergenic, making it safe and comfortable for all skin types.

What is your jewelry made of?

Each piece is crafted from high-quality materials. The specific materials are listed under the Details tab on each individual product page.

Payments & Checkout

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as PayPal, Google Pay, Apple Pay, and Shop Pay.

I do not want to enter my credit card details online. How can I order?

You can safely check out using PayPal, Apple Pay, Google Pay, or Shop Pay. Our checkout is secured, encrypted, and protected by Stripe. Credit card details are never stored by us.

What happens if my card is declined?

You will receive an error message immediately. Make sure all your personal information matches exactly with your card provider records, and check that your card is enabled for international purchases as Viktorias is based in Sweden. You can also try completing your purchase through PayPal.

Refunds & Replacements

My jewelry arrived damaged. What should I do?

We are sorry to hear that. Please send the following to our Customer Care Team: your order number, a clear photo of the damaged item, and the item name. We will arrange a replacement as quickly as possible.

I am missing an item from my order. What should I do?

First check your Order Confirmation and look for separate shipments — we sometimes send items in different parcels. If still missing, contact our Customer Care Team with your order number and the name of the missing item.

I received an incorrect item. What should I do?

Please contact our Customer Care Team with your order number and a photo of the incorrect item. We will send you the correct replacement as quickly as possible.

I received my personalized item but the inscription is incorrect.

If the error is on our part, we will provide a free replacement with the correct inscription. Please send us your order number, a photo of the item showing the issue, and the correct inscription.

Need Help? Contact Us

Still need help? Contact us at info@viktorias.com or click the button below. We look forward to helping you.